Help
Quick answers for owners and staff. If you are new, start with the setup checklist on your calendar: it walks through services, staff, and online booking.
Where do my clients book?
Every business gets a booking page at /book/your-business. Copy the link from Settings → Online booking and put it on Instagram, Google, or your website. You can also point your own domain at it under Settings → Domain.
How do I add staff?
Go to Staff → Add staff member. Set their hours and the services they perform, then send them an invitation from the Access tab so they can sign in with their own login. Their role controls what they can see and do.
What do roles control?
Roles are permission sets. Owner, Manager, Provider and Front desk are built in; edit them or create your own under Settings → Roles. Providers only see their own appointments and pay by default.
How do I get paid?
Connect your own Stripe account under Settings → Payments. Card payments go straight to your Stripe balance. Cash, check and other methods are recorded on the ticket for reporting and payroll.
How does payroll work?
Set each staff member's pay rule on their Pay tab (commission, hourly, salary, or a mix). Payroll builds a period from closed sales, time entries and adjustments, and exports a workbook per provider.
Can I import from Vagaro or another system?
Yes. Export clients, services and appointments as CSV or Excel and upload them under Settings → Import. You map the columns once and preview before anything is written.
Do clients get reminders?
Confirmation, reminder, reschedule and cancellation emails/texts go out automatically to clients who opted in. Lead time and policy text live under Settings → Notifications and Settings → Online booking.
Something looks wrong on my calendar.
Double-check the business time zone under Settings → Business profile and the staff member's working hours. Appointments are stored in UTC and shown in your business time zone.
Keyboard shortcuts
- ⌘K / Ctrl K — search clients, appointments and pages
- Drag an appointment on the calendar to move it; click an empty slot to book there
- Hover an appointment to check the client in or mark them completed
Still stuck?
Contact the person who set up your account. See also our privacy policy and terms.